Quality & Risk Management

We are responsible for the organization wide quality improvement and risk mitigation process which ensures the integration of management and delivery of safe, quality care. The Quality & Risk framework outlines the continual process required to:

  • Identify and analyze actual and potential problems and opportunities to improve resident care
  • Take the action required to minimize risk and improve quality of care
  • Provide the follow up necessary to ensure improvement
  • Report and communicate quality through existing organizational structures

Balanced Scorecard

What is a Balanced Scorecard?

The Balanced Scorecard is a tool used to measure an organization’s activities and initiatives against its Vision, Mission and Values as outlined in its Strategic Plan.

The tool is usually divided into four sections called quadrants. These are designed to help ensure the activities and initiatives being monitored are comprehensive and reflect a well-balanced approach to achieving the Vision.

Quality Indicators (QIs) are developed for each quadrant and must be selected carefully to ensure they provide a useful measure of the progress the Organization is making towards fulfilling its strategic plan.

This framework is based on the premise that “what gets measured gets managed”; however, since it is not possible to measure everything a hospital does, choosing the best QIs is critical.

The acronym SMART is used when describing the important considerations in the identification of meaningful indicators. SMART reminds us that the indicators we choose need to be specific, measurable, achievable, realistic and timely.

As you can see from Louis Brier’s scorecard, the indicators chosen are both financial and non-financial. This enables the Organization to maintain a balanced approach between financial issues and other critical dimensions in health care such as quality, safety and risk when monitoring and measuring our progress.


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