*** Sent on behalf of David Keselman, Chief Executive Officer ***
Dear residents, families, staff, board members, friends, and supporters of Louis Brier Home and Hospital and Weinberg Residence,
Many of you may have seen the CTV news Vancouver, interview yesterday, July 30th, with Michele Brunoro, under the headline of “Disturbing allegations of senior’s care raised by worker”. The interview was instigated by an alleged employee of Louis Brier Home and Hospital, although the identity of the employee was not revealed or made available to us, despite requesting that information. The “evidence” that this employee claimed to have was also not revealed to us, which makes the entire scenario quite auspicious and suspicious.
It is unfortunate that the respect, dignity, work ethic, and reputation of individuals be tarnished based on a single unsubstantiated claim of one individual, whom we cannot ascertain whether she is indeed our employee or not. It is more unfortunate that it seems to be ok to sensationalize information, discredit the work of many and create havoc and chaos amidst the current COVID pandemic and its associated trauma.
I wanted to reach out to all of you, re-assure and remind you that while opportunities for improvement can always be identified and found, our Vison, Mission, and Values are in complete contradiction with what was alleged as taking place in our facility. I can proudly and with significant level of confidence claim that the safety and quality of care that is delivered at LBHH and WR is second to none.
A reminder that our 2018 Accreditation survey awarded Louis Brier Home and Hospital with exemplary standing as measured by national standards. A recent VCH licensing inspection rated LBHH at an overall low risk (on a scale of low/med/high), our residents, families and staff satisfaction surveys from 2019, continue to support the fact that we deliver high quality safe care, and that our residents are treated with respect, dignity, and are feeling safe.
A number of residents recently admitted to LBHH, and came from other facilities have contacted me (unsolicited) and informed me that they are finally feeling safe, and are able to relax and that coming to Louis Brier was the best decision they have made.
Our staff are constantly reminded, supported, and held accountable to the highest standards of care in the industry. We provide continuous and on-going education, conduct regular audits, surveys, and maintain open and honest communication to ensure our residents receive the best care possible and are treated safely with respect, dignity, and compassion. The interview and the allegations have certainly affected our staff, many were emotional and adamantly stated that the allegations are not true and are dishonest.
I invited the reporter to come back and speak, freely, to staff, residents, and others, however I was told that a follow up interview was not required.
We have a range of means for staff to voice their concerns and share comments and feedback, both directly and anonymously, it appears this employee may not have used all the available channels to communicate her concerns. Regardless, we take all and any concerns very seriously and will conduct a thorough investigation, as will VCH licensing. Once a review and a report been completed, I will share the results as appropriate.
As the CEO of Louis Brier Home and Hospital and Weinberg Residence, I feel proud being part of this amazing organization and lead a group of incredible, devoted, committed, and hardworking staff. I hope all of you share the same sentiment and will continue to show us your support and share with us and others your encouragement, positive experiences, and commendations.
Wishing you all a restful and happy long weekend,
Chief Executive Officer
Louis Brier Home and Hospital & Weinberg Residence